Position
Executive – Customer Support
Description

Eastern Group is hiring Executive – Customer Support

Experience

0-3 Years

Responsibilities
  • Manage Inbound (Service & Sales) & Outbound Call (Complaint Resolution) / Email / Chat
  • Provide exceptional customer support when communicating and assisting customers.
  • Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
  • Work with the managers for reports & on product knowledge
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Resolve tickets over the email / Chat – Analyze customer reported information to identify problems and concerns.
  • Track and manage resolution of product/service deficiencies on customer’s behalf.
  • Communicate and coordinate with internal departments to resolve issues.
Skills
  • Excellent verbal communication skills (English, Hindi and Kannada)
  • Proven customer support and Strong phone contact handling skills

Excellent time management and prioritization skills and can handle multiple tasks with ease.

Position: Executive – Customer Support

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Industry
Marketing
Job Location
Eastern Group, 560043, Bengaluru, Karnataka
Date posted
February 4, 2019
Valid through
April 4, 2019

Offer ended on April 4, 2019